Terms of Service

StoreDrop is business software: a point-of-sale seller terminal (including barcode selling, shift and cash-drawer records, and an offline sales queue), quotations and invoicing with secure customer links, a customer credit book, inventory tracking, collections reminders, business reports, AI-assisted drafting and insights, and tools that let your customers pay you through payment accounts you connect. We may add, change, or remove features as the Service evolves.

The Service is a tool for running your business. It does not replace your own bookkeeping obligations, professional advisers, or judgment, and we are not a party to any transaction between you and your customers.

Businesses may opt into a public profile page showing factual platform records (such as account age, activity levels, and whether a live payment-provider account is connected). Such profiles and any "verified" indicators are informational statements of platform records — not endorsements, ratings, or guarantees of any business or transaction — and may be amended or removed at our discretion, including under section 10.

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account, and organization owners are responsible for the activity of team members they invite, including sales, returns, credit entries, and payments those members record. Notify us immediately if you suspect unauthorized access.

You must be at least 18 years old to use the Service.

New organizations receive a 7-day trial with full access to paid features, at no cost and with no payment method required. At the end of the trial, without any action from you, your organization moves to the free plan — you are never charged automatically and never lose access to Your Data. The free plan includes limited usage at no cost, with no time limit, and its limits may change. Paid plans are sold by Lead Flow Global Online Seller, billed monthly in advance through Stripe, and renew automatically until cancelled. You can cancel at any time; your paid features remain active until the end of the current billing period.

New paid subscriptions are covered by a 14-day money-back guarantee: contact us within 14 days of your first payment for a full refund. Otherwise, fees are non-refundable except where required by law. We may change plan pricing with at least 30 days' notice before it affects your renewal.

The Service lets you connect your own payment accounts (currently Paystack and Stripe) so your customers can pay you directly. We never receive, hold, transmit, or control your customers' money. Payments flow from your customer to your own payment provider account under your own agreement with that provider. We are not a payment processor, money transmitter, escrow agent, or bank, and we take no commission on your sales.

You are solely responsible for: your agreements and standing with your payment providers; the security of the API keys you connect (which we store encrypted and use only to operate the Service for you); refunds, chargebacks, and disputes with your customers; and all taxes, licences, and legal requirements that apply to your sales. Disputes about goods or services you sell are between you and your customer — we provide the tooling, not a guarantee of payment, delivery, or settlement.

Payment confirmations shown in the Service reflect information reported by your payment provider. You should reconcile against your provider's own dashboard and statements, which are authoritative.

The credit book, sales journal, shift records, and reports are record-keeping tools that reflect what you and your team enter. They are not loan agreements, legal debt instruments, or accounting certifications, and we do not verify, guarantee, insure, or collect the customer debts you record. Extending credit to your customers is your own commercial decision and risk. You are responsible for keeping your records accurate and for complying with the bookkeeping, tax, and consumer-credit laws of your jurisdiction.

The seller terminal can queue sales on your device during an internet outage and submit them when the connection returns. This is a best-effort convenience: queued records live on your device until they sync, and can be lost if the device or browser data is cleared before syncing. You are responsible for verifying that queued sales have synced and that your records are complete — especially before relying on them for stock, cash, or tax purposes.

The Service sends emails (such as invoices, quotations, and reminders) on your behalf and generates WhatsApp message links that open in your own WhatsApp for you to review and send. We do not guarantee that any email or message will be delivered, read, or land outside a spam folder — delivery depends on third-party networks we do not control. You are responsible for the content of messages you send and for having the right to contact the recipients you add.

You retain full ownership of the data you put into the Service — your customers, products, sales, quotations, invoices, credit records, and related content ("Your Data"). You grant us a limited licence to host and process Your Data solely to operate and improve the Service for you. We do not sell Your Data.

You are responsible for the accuracy and lawfulness of Your Data. Invoices, quotations, and receipts you issue are your documents — you are responsible for their contents, applicable taxes, and compliance with the invoicing laws of your jurisdiction.

Some features use artificial intelligence to draft content (such as quotations and reminder messages), answer questions about your business data, and surface insights. AI output can be inaccurate, incomplete, or outdated, and is provided as a starting point for your review — it is not professional, legal, financial, or tax advice, and you must not treat it as such. You are responsible for reviewing AI-generated content before relying on it or sending it to anyone. AI features are processed by our AI provider (see our Privacy Policy) and your inputs to them are not used to train their public models.

You agree not to use the Service to:

• send spam, fraudulent invoices, or messages to people who have no relationship with your business;
• sell anything illegal, or violate any law or anyone's rights;
• launder money, evade taxes, or misrepresent your sales records;
• attempt to breach, probe, or overload our systems or access another organization's data;
• connect payment credentials you are not authorized to use;
• resell or white-label the Service without our written agreement;
• upload malicious code or use the Service to distribute it.

We may suspend or terminate accounts that violate these rules, and we may cooperate with lawful requests from authorities. Your customers can report suspected abuse from any invoice or quotation link; we review such reports as the platform operator, but we do not arbitrate commercial disputes or hold or refund payments — see section 4.

The Service — its software, design, and branding — belongs to us and our licensors. These Terms don't grant you any rights in it except the right to use the Service while these Terms are in effect.

We work to keep the Service available and your data safe, including backups by our infrastructure providers, but the Service is provided on an "as is" and "as available" basis. We do not promise uninterrupted or error-free operation, and we are not responsible for failures caused by events outside our reasonable control — including outages of payment providers, email networks, hosting infrastructure, or your own internet connection or devices. We may modify or discontinue the Service (or parts of it) with reasonable notice where practical.

You will defend and indemnify us against claims, losses, and expenses (including reasonable legal fees) brought by third parties — such as your customers, your team members, or tax authorities — arising from Your Data, the goods or services you sell, the credit you extend, the messages you send, your use of connected payment accounts, or your breach of these Terms or of applicable law.

To the maximum extent permitted by law: we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose; we are not liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, business, goodwill, or data; we are not liable for unpaid customer debts, failed or disputed payments, chargebacks, tax assessments, or losses arising from records you or your team entered or failed to reconcile; and our total aggregate liability for all claims arising from or relating to the Service is limited to the amount you paid us in the twelve months before the first claim arose (or USD 100 if you are on the free plan).

Each of the two StoreDrop companies is responsible only for its own role described in these Terms, and this limitation applies to both of them together — it is a single shared cap, not one cap per company.

Nothing in these Terms excludes liability that cannot be excluded by law.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access for material breach of these Terms, non-payment, or where required by law. After termination we will, on request made within 30 days, provide a reasonable export of Your Data, after which we may delete it. Sections 4, 5, 13, 14, and 16 survive termination.

If you have a dispute with us, contact us first — most issues can be resolved quickly and informally. You agree to give us written notice and 30 days to resolve a dispute before starting any legal proceeding.

These Terms are governed by the laws of the country in which the StoreDrop operating company is incorporated, and any disputes that cannot be resolved informally will be brought exclusively in the courts of that country, unless mandatory consumer law in your country provides otherwise.

Any claim must be brought within one year of the events giving rise to it, where the law allows this limit. If any part of these Terms is found unenforceable, the rest remains in effect.

We may update these Terms from time to time. For material changes we will give notice (for example by email or an in-app notice) before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms? Email support@storedrop.io or use the Help bubble on any page.